Terms of service
The agreement between The Studio Hub and your club, in plain language: plans, the trial, billing, cancelling and your data.
1. These terms
These terms are the agreement between The Studio Hub and your club when you use Dojo Hub, Dance Hub, Gymnastics Hub or PT Hub. By signing up, you agree to them on behalf of your club.
2. What you get
- Your club's hub: members, memberships, billing, bookings, check-in, levels and gradings, messaging and reports.
- The member app for your members.
- Your AI coach.
- Your club website and campaign pages, where your plan includes them.
- Setup of your club from your information, and support.
3. Plans and prices
Your plan is priced on your club's active members. Active members are everyone on a membership, including frozen members and every child in a family. People on a trial don't count.
If your active members move into a different size band, your plan moves with it from the next month.
Prices are in South African rand. No VAT is charged. Current prices are on our website.
4. The 30-day trial
- You sign up on your demo and add your payment details.
- Your 30 days start when we start setting up your club.
- Nothing is charged during the 30 days.
- Cancel before day 30 and you pay nothing.
- If you don't cancel, your plan starts by itself and billing begins.
5. Founding clubs
The first 20 clubs to sign up get 50% off the normal month-to-month price for their first 3 paid months, and pay no setup fee. After those 3 months the normal price applies, or your 12-month price if you're on a 12-month contract. The founding discount doesn't stack with the 12-month discount.
6. How you can pay
| Option | Price | Setup fee | Cancelling |
|---|---|---|---|
| Month to month | Normal monthly price | R5,000 once-off | 30 days' notice |
| 12-month contract | About 10% less each month | Free | Early cancellation fee (see 9) |
| Year upfront | Pay for 10 months, get 12 | Free | No refund for unused months |
When a 12-month contract or an upfront year ends, your plan carries on month to month at the same monthly rate, unless you tell us otherwise.
Fees are billed monthly in advance by debit order or card. We'll give you 30 days' notice before any price change. Prices on a 12-month contract stay fixed for the 12 months.
7. AI usage
Every plan includes R100 of AI usage a month at cost. That's about 400 WhatsApp replies or 200 questions. Usage over R100 is added to your next monthly invoice at cost plus a markup. AI usage isn't part of the founding discount.
8. Costs you pay others
WhatsApp and SMS messages are paid through your club's own messaging account. Payment processing fees are paid through your club's own payment provider. These aren't part of your plan and don't go through us.
9. Cancelling
You can cancel at any time in writing: email info@thestudiohub.co.za or WhatsApp 066 257 6432.
Month to month: 30 days' notice. If you cancel during a month, the next month is your notice month and is billed as normal. Your hub stays on until the end of that month.
12-month contract: 30 days' notice, plus an early cancellation fee. The fee is the savings you received: the difference between the month-to-month price and your 12-month price, for each month you've used.
Year upfront: your hub stays on until the end of the year you paid for. Unused months aren't refunded.
10. Late or failed payments
If a payment fails, we'll let you know so you can sort it out. If it's still unpaid after 14 days, we may pause your hub until your account is up to date. Your data stays safe while it's paused.
11. Your club's data
Your club owns its data. We only use it to run your hub, as set out in our privacy policy.
Your club is responsible for having the right to keep your members' information in the hub, including consent from parents or guardians for children, and for using it lawfully under POPIA.
When your plan ends, you can ask for an export of your data for 30 days. After that we delete it, except records the law makes us keep.
12. The AI coach
The AI coach helps with admin and answers questions from your club's information. It can make mistakes. Admin jobs wait for a person on your team to confirm them, and you're responsible for what you confirm. If you switch on automatic WhatsApp replies, you're responsible for checking they suit your club.
13. Fair use
- Use the hubs only for running your club, and lawfully.
- Don't send spam, and follow WhatsApp's rules when messaging members.
- Keep your logins safe and tell us straight away if you think someone else has used them.
- Don't try to break, copy or resell the software.
We may pause an account that breaks these rules, and we'll tell you why.
14. Support and uptime
For help, email info@thestudiohub.co.za or WhatsApp 066 257 6432. We work hard to keep the hubs running all the time. Sometimes we need short maintenance breaks, and we'll warn you about planned ones.
15. Responsibility
We provide the hubs as they are and keep improving them. As far as the law allows, we're not responsible for indirect losses, like lost profit, and our total responsibility for any claim is limited to the fees you paid us in the 3 months before it.
Nothing in these terms takes away rights you have under South African law that can't be excluded.
16. Changes to these terms
If we change these terms, we'll email your club at least 30 days before the change applies.
17. Law
These terms are governed by the laws of South Africa.